Secret #10 “Free unlimited portal messaging” is just a marketing tactic to get your business.
From 11 Secrets of the Healthcare System Exposed
When you see this empty promise, just know the company is just generously donating your doctor’s precious personal time to answer portal messages. Your doctor is slammed seeing patients all day. How else are they going to answer everyone’s messages?
If it’s not generating revenue, it’s not on the schedule.
So your portal message is going to wait if it gets triaged to your doctor. You’d have nightmares if you saw their inbox, and trust me, it haunts doctors all night and weekend. This is going to change as more employers embrace insurance reimbursement for portal consultations. I wrote about this separately.